How to Order

How do I place an order?

We want to make your shopping experience on Furniture Online as simple as possible; so here’s a few ways you can place an order:

Order online

Our Furniture Online website is safe, user friendly and convenient. You can order online at any time of the day or night.

Order by phone

If you’d prefer to speak to someone, call us on 1300 11 22 36 and speak to any one of our helpful sales team.
Monday to Friday: 8am-10pm
Saturday & Sunday: 9am-6pm (AEST)
Alternatively, leave a message and we’ll get back to you as soon as we can.

Visit a showroom

If you’d prefer to browse through our products in our showroom, we are open:
Monday to Friday: 9am-5:30pm
Saturday & Sunday: 10am-5pm (AEST)
503 Old South Head Road, Rose Bay, Sydney NSW.

Fax your Order

If you’d prefer to send us a fax, the number is (02) 9371 0165 anytime day or night.

What happens once I’ve placed my order?

Once you’ve placed your order, we will email you an “Order Confirmation” which contains your order number, items ordered, the total of your order and your delivery details. If a deposit has been made, we will need to receive the outstanding amount before contacting you to arrange a delivery time. However, if you pay in full at the outset, this “Order Confirmation” serves as a receipt, and you will be contacted to arrange delivery.

How can I check on the progress of my order?

You can check the status of your order by emailing us at sales@furnitureonline.com.au or by calling us on 1300 11 22 36.

I am experiencing technical difficulties placing an order. Is there someone I can talk to for assistance?

If you experience any technical difficulties whilst using the website, please email us or call us with details of the problem, and we will resolve this issue as quickly as possible.