- Living Room
- Dining Room
- Beds & Mattresses
- Bed Frames
- Bedroom Furniture
- Kids Furniture
- Home Office
- On Sale
Returns & Exchanges
1. Returns (exclusions apply, please see below)
Please note that under the health act, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase. Some made-to-order products may also be excluded from this return policy. Please contact us prior to purchase for more information. Please contact our sales team on 1300 112 337 or email us at email@example.com if you wish to discuss an exchange. Please note that should an item not fit inside your property and therefore needs to be returned, a 20% restocking fee will apply on top of the inbound and outbound delivery fee.
Mattresses are also excluded from our return policy - however an excellent 100 night guarantee will apply. See HERE for full terms and conditions on our amazing mattress guarantee.
3. Damaged items
If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you. If you notice any damage to your goods, please notify our delivery drivers and also our customer service team on firstname.lastname@example.org within 48 hours of delivery. It is important that you open the goods within 48 hours as we will be unable to accept any claims after that time. Please also make sure you keep the original packaging until further notice.
STEP 1 – Please take pictures of the damage including any damage to the packaging.
STEP 2 – Email the pictures to email@example.com. To ensure a quick resolution, please include your order reference and any helpful information to help identify the damaged part(s).
STEP 3 – A customer service agent will get back to you within 24 hours (excluding weekends) with further information.
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